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Here are a number of frequently asked questions...and our response. If you have other questions please call or email. We want you to be confident ordering. Thanks!

 
Minimum order

 

Q: Do you have a minimum order size?

A: Yes. Our minimum order size is 12 pieces embroidered or screenprinted, but you can mix sizes, styles and color of garments. 

 

Showroom

 

Q: You had a showroom where I could see your products.  Where did it go and how can I see your products now?

A: Due to the poor condition of the economy, we closed our showroom.  If you want to see the items in person, let us know what you want to see and we will deliver it to you or send it via UPS.

 

Apparel
 

Q: How much shrinkage can I expect?

A: All of the garments that we use are high quality name brands manufactured to keep shrinkage to a minimum. However, you should plan on some shrinkage during the first few times through the laundry. In general, the hotter the wash water and hotter the dryer heat, the more the garment will shrink. If you wash in cold and hang dry, shrinkage is minimal. Typically though, garments will shrink approximately 5% across the shoulders and 7% in the length. For a large or extra large garment this is about 3/4 to 1 1/4 inches in width and 1 to 1 1/2  inches in the overall length.

 

Q: What is the difference between 50/50 and 100% cotton fabrics? Which is better?

A: Generally 50/50 fabrics are lighter in weight. They also tend to wrinkle less and to be somewhat more dye-fast. The polyester is also a stronger yarn and produces a more durable fabric. The 100% cotton fabrics are normally used in the heavier weights and are softer. Both fabrics will undergo some shrinkage when washed. Neither is better. It is more of personal preference.
 

Q: Are youth sizes available?

A: T-shirts and sweats are available in youth sizes but usually in a more limited color palette.

 

Q: Can you get different brands than the ones shown?

A: Let us know what you are looking for and we'll try our best. Looking at our catalog you can see we carry a lot of variety but we can get so much more. Some other brands of shirts, jackets, hats, and accessories we sell are Edwards, Tri Mountain, RedKap, Dickies, Otto, Nissin, Fame, KC Cap and many, many more.

 

 

Q: What are the real differences between Hanes, Gildan, Port & Co and Fruit of the Loom?

A: For the most part it is simply personal preference. After several trips through the laundry most people wouldn't be able to tell the difference between them.

 

 

Screenprinting

 

Q: How closely can you match your ink to the color that I want?

A: We can happily provide you with a color card that shows our 30 standard ink colors. In most cases you will probably find a color that is close to what you have in mind. In the event that our standard colors do not come close enough we can do a simulation of over 1000 PMS (Pantone Matching System) colors. If you are not familiar with the PMS system please call for a more detailed explanation of how you can specify a color match.

 

Q: How long will the design stay on the shirt?

A: The printing will last the useful life of the shirt. What we mean by that is the design will show wear and fading at about the same rate as the garment. Normally this means a life span of several years.

 

 

Q: Can you do 4 color (CMYK) process printing?

A: Yes! Please call or email for an estimate on your process tee-shirt printing jobs.
 

 

Q: What is your normal turnaround time?

A: It varies depending on the time of the year but most jobs are completed in 4-6 working days. Shipping will add from 1 to 5 days depending on where we are shipping to.

 

Q: How will my order be shipped?

A: We normally ship UPS. That can be ground service, 3 day, 2 day, or Next Day Air. We can also ship via FedEx and US Postal Priority Mail if required.


 

Q: How long to you archive artwork?

A: We will retain your actively used art on file indefinitely. Inactive artwork is stored approximately 8 years.
 


Embroidery
 

 

Q: Can you match my logo color to pms color numbers?

A: Usually, we can match just about any color. We stock more than 500 unique thread colors. Of course some colors simply aren't available in thread, no matter which thread manufacturer is used...but that is rare.

Artwork

 

Q: What is camera-ready art?

A: It is the kind of art that we need to make our printing plates (screens). Good quality black and white art that is to be reproduced exactly as it appears. Many customers cannot provide camera-ready, color separated art. We have artists on staff to help you with art production if needed.

 

Q: What does color separation mean?

A: If you don't know then you probably should consult with a graphic artist or send the best art that you have into our artists. Below is a brief illustration of what we are looking for.



 


 

 

 

 

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